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Inform customers of additional Global Technical Training (GTT) courses and products, assist marketing in building customer relationships and selling GTT products, analyze customer issues and needs to identify future training opportunities, and present comprehensive training solutions. Provide coaching and leadership to other instructors, serving as a mentor to less senior instructors for class delivery, technical development, and certification. Anticipate, prevent, and resolve customer satisfaction issues. Manage multiple projects of diverse scope and complexity, directing project team members. Support Early Learning System (ELS) / Alpha Site engineering in-house or on engineering tools, review ECOs, and communicate with the field. Assist Global Product Support (GPS) in the generation of documentation. Develop new procedures and Best Known Methods. Collaborate with Engineering and Manufacturing on the first chamber build and participate in new product final testing. Develop technical materials working directly with Instructional Designers (ID). Observe technical activities to determine operating procedure and detail. Interview personnel to become familiar with products & methods Study technical documents to integrate technology, operating procedures, production sequences, and details. Review published materials and recommend revisions. Communicate with Business Units to obtain current product information for course updates and represent GTT at product NPI meetings. Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Explains difficult or sensitive information; works to build consensus Bachelor degree in engineering, education, or training, or equivalent military experience, PLUS 4 years of professional semiconductor equipment experience in installation, programming, safety, maintenance, operation, troubleshooting, and repair of semiconductor machinery equipment (such as robots, programmable controllers, power supplies, pneumatics, vacuum systems, power distributions, facilities, high voltage systems, high current systems, and robot controllers), following manuals, specifications, blueprints, and schematics, and using hand tools, measuring instruments, and testing equipment If you have no bachelor's degree, 6 years of professional semiconductor equipment experience 2 years of formal or informal experience in education, performance-based training, or training/presentation delivery to external customers is desirable. 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